1. Introduction
Welcome to Elimu Pepe. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, protect, and share your data when you interact with our services.
This policy applies to:
- Visitors to our website
- Registered users of the Elimu Pepe learning platform
- Parents or guardians of underage users
- Institutional or business clients (B2B users)
2. Our Role in Protecting Your Data
Elimu Pepe acts as a Data Controller. We are responsible for deciding how and why your personal data is processed. We operate under:
- The Kenya Data Protection Act, 2019
- The General Data Protection Regulation (GDPR), where applicable
3. Your Responsibilities
As a user, you are responsible for:
- Reading and understanding this Privacy Policy
- Ensuring you have proper consent before sharing someone else's personal data
- Reviewing additional terms if you represent an institution
4. When We Collect Personal Data
We collect personal data when:
- You register, request a demo, or use our services
- You contact us through customer support
- You give consent to receive marketing communications
- Data is collected automatically through your device or browser
Note: If you are just visiting the website and do not interact with it, we do not collect personal data.
5. Types of Data We Collect
Identification and Contact Data:
- Full name
- Email address
- Phone number
User Account Data:
- Username or login credentials
- Settings and preferences
Payment and Financial Information:
When you make payments through Elimu Pepe:
- We collect M-Pesa transaction information (transaction ID and phone number)
- Payment history via our mobile payment gateway
Technical and Device Information:
- IP address
- Browser and operating system details
- Device type and time zone
Usage Data:
- Platform activity and session logs
- Time spent on the platform
- Pages visited and features used
Media and Uploaded Content:
- Photos and videos shared through the platform
- Metadata associated with uploads
6. Why We Use Your Data and Legal Grounds
We use your data to:
- Provide and manage your account (legal basis: contract)
- Improve our platform and services (legal basis: legitimate interest)
- Offer customer support (legal basis: legitimate interest)
- Send marketing communications (legal basis: consent)
- Meet legal obligations (legal basis: legal obligation)
7. Your Privacy Rights
You have control over your data. You may:
- Choose not to provide personal data
- Opt out of marketing messages
- Block or delete cookies in your browser
- Contact us to access, correct, or delete your personal data
Your Rights Under Data Protection Laws:
- The right to access your data
- The right to correct incorrect or incomplete data
- The right to request deletion of your data
- The right to object to automated decisions
- The right to receive your data in a portable format
- The right to limit how your data is processed
- The right to withdraw consent at any time
To exercise any of these rights, email: support@loholearning.co.ke
8. How We Protect Your Data
We implement a range of security measures, including:
- Encrypted data transfers using TLS/SSL
- Secure cloud infrastructure
- Strict internal access controls and staff training
Security Notice: While we do our best to protect your data, no system is 100% secure. You are also responsible for keeping your login credentials confidential.
9. Data Retention
We store personal data only as long as needed to:
- Provide our services
- Comply with legal or regulatory requirements
- Support customer service or resolve disputes
- Meet contractual terms with institutions or partners
10. Third Parties We Work With
We may share your data with trusted service providers who:
- Host our servers
- Process payments (e.g., M-Pesa)
- Help us communicate with users
- Offer customer support tools
Where data is transferred outside Kenya or the EEA, we ensure appropriate safeguards are in place.
11. Cookie Use
Visitors:
Cookies are not used for tracking unless you interact with the website. Consent is required before collecting any data.
Registered Users:
We use:
- Session cookies to support logins and core functionality
- Persistent cookies to enhance your experience
Your Choices:
You can block or delete cookies through your browser settings at any time.
12. Children's Data
Important for Parents and Guardians:
Elimu Pepe is built for K–12 learners, all of whom are considered minors.
- Users under 18 must have verifiable parental or guardian consent before using the platform
- We take extra care when collecting and processing data from minors
Parental Rights:
Parents or legal guardians can:
- Access their child's personal data
- Request correction or deletion of that data
- Monitor and review platform use
Our Commitments:
- We handle children's data in compliance with the Kenya Data Protection Act (2019) and GDPR Article 8
- We require verified consent before collecting or processing children's data
- We implement safety and privacy measures specific to young users
13. Changes to This Policy
We may update this policy to reflect legal changes or changes to our services. We will notify you about material updates via email, in-platform alerts, or updated "last revised" date.
We encourage you to review this policy periodically.
14. Contact Us
For any privacy questions, requests, or complaints, please contact us:
Email: support@loholearning.co.ke